By caching the user's mailbox and the OAB locally with Cached Exchange Mode, Outlook no longer depends on continuous network connectivity for access to user information.
I have done the Update in Exchange Manager and updated the Offline Address Book in my Outlook client (24 hours ago) and still nothing.
To change whether shared folders or Public Folders are downloaded when Cached Exchange Mode is turned on, do the following: Cached Exchange Mode enables a better experience when you use an Exchange account.
24/02/13If you create a new user, give them a mailbox, and they seemingly fail to appear then don’t panic! If you receive an error message then you can investigate further (Note: Set your Outlook client to send you a delivery report on the test email as well).
If you want to turn off Cached Exchange Mode, repeat the steps, but clear Use Cached Exchange Mode.
By default, 12 months of your email is available offline, but you can control how much mail is kept offline.
Mailbox data is only cached in memory and never written to disk.